responsibility
|
FarLook ™ works directly with
its clients at all levels of
the organization. We work on-site, where the work is performed and the opportunity to increase value rests with the employees. As process improvement specialists, we are in a powerful and responsible position to influence an individual, group, or organization to change. However, we have no direct power to make changes or to implement programs. The direct responsibility for management decisions always rests with the manager or supervisor involved. Therefore, we do not act as a substitute line manager. The client expects, and FarLook ™ enables, permanent change. Using a client-tailored continuous improvement program, change comes in two forms. |
At
one level, we work to create change of a
structural,
policy or procedural
nature. Working hand-in-hand with the client's people, FarLook ™ uses a cross-functional (across departments and remote locations) approach that is focused on: 
higher levels of service to
customers.
improved quality,
increased
performance, and
reduced costsThe second and more important form of change concerns the need to create the necessary behavioural shift to:
manage
change,
accelerate
change, and
ensure perpetuation.RESULT: People learn new ways of > communicating, > problem solving, and > team building . . . |
